FAQ

Frequently Asked Questions

Delicious cup of Invito coffee on a counter

1. When does INVITO ship orders?

We ship all online orders Monday - Friday. On Canadian holidays, your order will ship the next available business day. If you purchase a single 12-ounce bag, it will get shipped in our cellophane bag using Canada Post. A purchase of two or more bags will get shipped in Kraft bags with faster shipping using your choice of Canada Post, UPS, FedEx, and Purolator.
 

2. How do I track my Order?

We want you to receive your order quickly and error free! Since we work with Canada Post to make this happen, we will need your help too. If it’s taking longer than usual, first take a look at your tracking number (if applicable) that gets emailed to you upon shipping. If the tracking indicates that the package has been delivered, give Canada Post a call 1-866-607-6301, they are the most appropriate people to help in this case. It is possible there was an error in the shipping address. In some cases, severe weather can delay things as well.
 

3. What is the INVITO Return Policy?

  • We can help with returns on a case by case basis. For opened coffee, these are not refundable.
  • Returns are refunded only when the item is received back at our office after we have verified that original packaging is still in place. 
  • We are not responsible for uninsured packages that are lost in transit.
If you have further questions regarding Returns, send us an email at hello@invitocoffee.com and we will get back to you within two business days.
 

4. Where outside of Canada is shipping available?

Besides Canada, INVITO currently ships to United States, UK, and Australia. If you live outside of these, use the Contact Us page to send us a message! 

5. Where is the INVITO family farm?

Our family farm is located in Monteverde's West Valley, surrounded by lush vegetation, butterflies, and songs from birds and parrots. The farm is so beautiful that we try out best to portray that beauty in our packaging, and our philosophy of sustainable farming with 100% compostable coffee bags. Enjoy paradise with every sip!

6. Why does INVITO use 100% compostable packaging?

Our line of fully compostable coffee bags means zero waste! The bag, sticker, and label are home and commercial compost certified, so after the coffee is gone, you can toss the whole bag into your compost. This is a game-changer in the coffee industry, and keeps our landfills, beaches and oceans, plastic-free! Good coffee does not have to cost the earth. 

7. Who are the founders of INVITO Coffee?

INVITO was founded by owners Yaro and Heather who live in Vancouver, BC, Canada. Yaro is a former pilot who pivoted at the beginning of the pandemic and now operates the family-run business with his partner Heather. Together, they strive to provide top-quality coffee, customer service, and do what they can to reduce the environmental impact of coffee packaging waste.

8. Why is INVITO Coffee unique?

It is the freshest Costa Rican coffee you will find! INVITO controls the whole process from growing the coffee utilizing organic farming practices, to importing and then micro-batch roasting locally. Finally, it is packaged it in 100% compostable bags and delivered fresh to your doorstep. No other company can offer this level of transparency.  

9. How fresh is INVITO Coffee?

We roast once a week to ensure you get the freshest coffee possible and we thank you in advance for your patience while we get your order ready.